Business

The Top Reasons a Virtual Receptionist is Right for Your Small Business

Operating your own business takes a lot of time and energy. When you answer calls to customers and vendors, spend time marketing for new business, and utilize weekday hours to perform your service, there is very little time left to enjoy the day. These are times when a virtual assistant can help lighten your load and allow you to focus on the important things. Here are a few ways a virtual receptionist is a benefit for your company.

What Is a Virtual Receptionist?

When a call comes into your business line, are you the one who answers it? This one thing takes time away from your other job duties during the day. A virtual assistant is someone who answers the calls that come into your shop while working from a different location. Some people work from home and have business calls forwarded to their cell phones, while others work in an office call center environment. You decide how you want calls to be answered and provide a script or information about your business to the assistant. The assistants can forward messages to your phone or email, and calls can be directed to individual employee lines.

Why Is a Virtual Receptionist Beneficial?

There are many ways a virtual assistant can help your business. Here are the top reasons why you should consider this for your company.

Virtual Offices Are Open All the Time

Yes, 24 hours a day, 365 days a week. This means that your phone calls get answered no matter what time someone gives you a call. You no longer have to worry about missing important customer calls in the evenings or on the weekends. You have the call answered live no matter what time the call comes in and receive a message regarding the call. You can return the calls at your convenience. Not only does this free up your time away from the office, but it keeps customers happy, too. Many people prefer to leave a message with a live person than on an answering machine because the personal connection lets them know their call is important.

You Save Money With a Virtual Receptionist

Paying for a virtual answering system is much less expensive than hiring a full-time receptionist. Most of these positions pay around $30,000 per year. On the other hand, someone working virtually costs approximately 90% less than that.

A Virtual Service Answers Multiple Lines at Once

You no longer need to balance putting someone on hold, assisting a customer at the counter, and answering another line at the same time. As calls come in, they can be routed to the virtual service, and every call gets responded to promptly. Each customer can have their questions addressed right away without being put on hold.

A Virtual Receptionist Frees Up Your Time

Since an assistant handles your phone calls, you can focus entirely on the business in front of you. You can increase customer service and focus on growing your business while your assistant helps happy customers on the phone. Not only that, you don’t need to worry about missing important phone calls while you are vacationing or relaxing on the weekends.

An Assistant’s Schedule Is Never an Issue

With a virtual assistant, you don’t need to worry about a missing employee due to vacation or medical time off. There are multiple assistants trained and ready to answer calls at your company. This ensures your customers are always getting the top-notch service you desire.

A virtual receptionist is a great way to help your business be successful. They allow you to focus on the task at hand while keeping customers happy, and a satisfied customer is more likely to return in the future.

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